Datenschutzerklärung

Privacy Policy

Last Updated: Sept 15, 2026

Cncoaters respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how information may be collected and used when you visit or make a purchase through www.cncoaters.com.

Who Is Responsible for Your Personal Information

Cncoaters, operated as a German individual seller, is responsible for the personal information processed in connection with this online store and acts as the controller where applicable data protection law assigns that role. The controller can be contacted using the business contact details provided at the end of this Privacy Policy.

Information We May Collect

Depending on how you use our website, we may collect information such as your name, email address, telephone number, billing address, shipping address, order information, transaction information, and information you provide when contacting customer service.

We may also collect certain technical and website usage information, such as device information, browser information, IP address, and interaction data where permitted by applicable law.

How We Use Personal Information

Personal information may be used to:

• Process and fulfill orders.
• Process payments.
• Arrange shipping and delivery.
• Provide customer service.
• Process returns and refunds.
• Prevent fraudulent or unauthorized transactions.
• Maintain and improve our website and services.
• Comply with applicable legal requirements.

Legal Bases for Processing

Where the GDPR applies, the legal basis for processing depends on the purpose and circumstances. We may process information where it is necessary to perform a contract with you or take steps at your request before entering into a contract, including processing orders, payments, delivery, returns, refunds, and related customer service. We may also process information where necessary to comply with legal obligations that apply to us.

Where permitted by applicable law, we may process information based on our legitimate interests, such as protecting the security and integrity of our store, preventing fraud, responding to customer inquiries, maintaining business records, and improving our services, provided those interests are not overridden by your rights and interests.

Some processing activities may rely on consent where that is the applicable legal basis. If we ask for and rely on your consent for a particular processing activity, you may withdraw that consent as described below.

Shopify and Website Services

Our online store is operated using Shopify. Shopify and other service providers used to operate the store may process personal information as necessary to provide website, checkout, order, security, and related services, subject to their applicable terms, privacy practices, and legal obligations.

Payment Information

Payments may be processed by Shopify and applicable third-party payment providers depending on the payment method selected during checkout. These providers may process payment information according to their own privacy policies and applicable legal requirements.

Cncoaters does not ask customers to send complete payment card information through email.

Service Providers

We may work with service providers that assist with payment processing, shipping, website operations, customer support, analytics, fraud prevention, and other services required to operate our online store.

Information shared with service providers is limited to what is reasonably necessary for the relevant service, subject to applicable legal requirements.

Shipping and Fulfillment Providers

To arrange order fulfillment, shipping, delivery, returns, or related customer support, we may provide necessary order and contact information to carriers, shipping providers, fulfillment providers, or other service providers involved in completing those services.

Analytics

Where analytics services are used on our website, they may process device, browser, usage, and interaction information to help us understand website performance and how visitors use our services. The analytics services and technologies in use may change with our store configuration. Their use and the applicable legal basis depend on the relevant service, configuration, and legal requirements.

Advertising and Campaign Measurement

If we use advertising, attribution, or campaign-measurement services, those services may process limited device, usage, interaction, or transaction-related information. The specific services, technologies, and applicable legal basis depend on our store configuration and applicable legal requirements and may change over time.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and improve our services.

The cookies and similar technologies used on the website may vary depending on our store configuration. Their use and the applicable legal basis depend on the purpose of the technology, the relevant configuration, and applicable legal requirements.

International Processing and Transfers

Some service providers used to operate an online store may process personal information in countries other than the country where you live. The countries in which information is processed and the transfer arrangements that may apply depend on the service providers and store services actually in use. Such processing is subject to the applicable legal requirements and the relevant service-provider arrangements.

Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes described in this Privacy Policy. The retention period may depend on the type of information and why it is processed, including the time needed to fulfill orders and provide customer service, maintain transaction and business records, meet tax or other legal record-keeping obligations, prevent fraud and protect security, resolve disputes, and establish, exercise, or defend legal claims. When information is no longer reasonably necessary for these purposes, it will be deleted or otherwise handled in accordance with applicable law.

Your Privacy Rights

Subject to the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG), depending on applicable law, you may have rights relating to your personal information, including the right of access (Article 15 GDPR), right to rectification (Article 16 GDPR), right to erasure (Article 17 GDPR), right to restriction of processing (Article 18 GDPR), right to data portability (Article 20 GDPR), and right to object against certain processing activities (Article 21 GDPR).

Where processing is based on your consent pursuant to Article 6(1)(a) GDPR, you may also have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal pursuant to Article 7(3) GDPR.

Where the GDPR applies, you also have the right to lodge a complaint with a competent data protection supervisory authority, in particular in the country or region of your habitual residence, place of work, or place of the alleged infringement, as provided by applicable law.

You may submit a privacy request by contacting us at the email address listed below.

Children’s Privacy

Our online store is not intended to be directed specifically to children. We do not knowingly seek to collect personal information from children in a manner prohibited by applicable law. If you believe that a child has provided personal information to us in circumstances that require deletion or other action, please contact us using the information below.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes to our services, store configuration, legal requirements, or privacy practices. When we make changes, we may update the “Last Updated” date shown at the top of this page. The version published on our website is the current version.

Contact Us

If you have questions regarding this Privacy Policy or the processing of your personal information, please contact the controller:

Cncoaters
Website: www.cncoaters.com
Jacob-LuineschloB-StraBe 5
42553, Germany

Email: hello@cncoaters.com
Phone: +49 7460 6932217