Widerrufsrecht
Return & Refund Policy
Last Updated: Sept 2, 2026
Cncoaters aims to provide a clear and straightforward return and refund process for customers.
Website: www.cncoaters.com
30-Day Return Period
Customers may request a return within 30 days after receiving their order, subject to the conditions described below.
This is a voluntary return policy. Nothing in this policy limits or replaces any mandatory consumer rights that apply to you under applicable law.
Return Conditions
To qualify under our voluntary return policy, returned items must be unused, unworn, unwashed, and returned with their original tags and original packaging. Items must not be damaged, altered, or otherwise materially changed after delivery.
How to Request a Return
Returns are made by mail and must be authorized before they are sent back. Before returning an item, please contact us at hello@cncoaters.com and provide:
• Order number.
• Email address used for the order.
• Product you wish to return.
• Reason for the return.
Our customer service team will review the request and provide the applicable return instructions. Please do not send an unauthorized return without first contacting us, as it may not be identifiable or processable.
Return Shipping
For change-of-mind or other customer-responsibility returns, including unwanted items, ordering the wrong item, no longer needing the item, or size-related reasons, the customer is responsible for return shipping costs.
If you received the wrong item, or the item arrived damaged or defective, Cncoaters will cover the applicable return shipping cost. Please contact us before returning the item so that we can review the issue and provide return instructions.
Restocking Fee
We do not charge a restocking fee for returns accepted under this policy.
Inspection and Refund Processing
After an authorized return is received, we generally inspect it within 1–3 business days. If the return is approved, the refund is generally processed within an additional 1–3 business days to the original payment method used for the purchase.
After a refund is issued, your bank, card issuer, PayPal, or other payment provider may require approximately 3–5 additional business days before the funds appear in your account. Actual posting time is controlled by the applicable payment provider or financial institution and is not guaranteed by Cncoaters.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact hello@cncoaters.com and provide your order number and relevant information about the issue. Photographs may be requested where appropriate.
We will review the information and provide an appropriate solution in accordance with this policy and applicable consumer protection requirements. For these seller-responsibility returns, Cncoaters covers the applicable return shipping cost.
Statutory Consumer Rights
Our voluntary return period is 30 days upon receipt of the goods, subject to the conditions set out in this Return & Refund Policy.
Nothing in this voluntary policy is intended to exclude, restrict, or replace mandatory consumer rights that apply to you under applicable law. Where applicable law gives you rights in addition to this voluntary policy, those rights remain unaffected.
Contact
Website: www.cncoaters.com
Email: hello@cncoaters.com
Phone: +49 7460 6932217
Business / Return Address
Jacob-LuineschloB-StraBe 5
42553, Germany
Please contact us before mailing any return so that we can provide the applicable return instructions.
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