Privacy policy
Last Updated: Sept 2, 2026
Cncoaters respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how information may be collected and used when you visit or make a purchase through www.cncoaters.com.
Information We May Collect
Depending on how you use our website, we may collect information such as your name, email address, telephone number, billing address, shipping address, order information, transaction information, and information you provide when contacting customer service.
We may also collect certain technical and website usage information, such as device information, browser information, IP address, and interaction data where permitted by applicable law.
How We Use Personal Information
Personal information may be used to:
• Process and fulfill orders.
• Process payments.
• Arrange shipping and delivery.
• Provide customer service.
• Process returns and refunds.
• Prevent fraudulent or unauthorized transactions.
• Maintain and improve our website and services.
• Comply with applicable legal requirements.
Payment Information
Payments may be processed by third-party payment providers depending on the payment method selected during checkout. These providers may process payment information according to their own privacy policies and applicable legal requirements.
Cncoaters does not ask customers to send complete payment card information through email.
Service Providers
We may work with service providers that assist with payment processing, shipping, website operations, customer support, analytics, fraud prevention, and other services required to operate our online store.
Information shared with service providers is limited to what is reasonably necessary for the relevant service, subject to applicable legal requirements.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and improve our services.
Where required by applicable law, non-essential cookies and similar technologies will be used only where the appropriate consent has been obtained.
Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
Data Retention
Personal information is retained only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, dispute resolution, record keeping, and compliance with applicable legal obligations.
Your Privacy Rights
Subject to the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG), depending on applicable law, you may have rights relating to your personal information, including the right of access (Article 15 GDPR), right to rectification (Article 16 GDPR), right to erasure (Article 17 GDPR), right to restriction of processing (Article 18 GDPR), right to data portability (Article 20 GDPR), and right to object against certain processing activities (Article 21 GDPR).
Where processing is based on your consent pursuant to Article 6(1)(a) GDPR, you may also have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal pursuant to Article 7(3) GDPR.
Contact Us
If you have questions regarding this Privacy Policy or the processing of your personal information, please contact us:
Cncoaters
Website: www.cncoaters.com
Langhausstraße 11
93342 Saal an der Donau-Mitterfecking
Germany
Email: hello@cncoaters.com
Phone: +49 7460 6932217
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